Wine

Start a return or use your right of refund. You have 100 days, no reason needed.

Our return policy requires that items be returned unused, in their original packaging, with tags and protective film intact. If a returned package does not meet these conditions, we cannot accept it, and it can be sent back to the sender at the sender's expense.

Full name

Email

We'll send your confirmation here.

Order number

From your order confirmation, e.g. #1234.

What are you returning?

My entire order Part of my order

Comment (optional)

You don't need to give a reason. If there's anything you'd like to add, you can write it here.

When you submit this form, you'll receive a confirmation email with shipment instructions. Our customer support is notified at the same time and registers your return in our system.

Name
Email
Order number
Returning
Comment

/ What happens next (8-11 business days)

Your actions (3-5 business days)
You submit your return here.
You receive a confirmation and instructions by email.
You buy a return label, ship your item(s), and reply to that email with your tracking number.
Our process (3 business days)
Our warehouse receives and reviews your return within 3 business days.
We refund your payment or contact you if the return falls outside our policy.
The bank (2-3 business days)
Your bank processes the refund; it reaches your account within 2-3 business days.

The collection

The collection

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Legal

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Your Cart(Empty)

/ What happens next (8-11 business days)

WINE

The collection

Legal

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Account

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